Creating Customer Refund

A refund is a document that credits an invoice completely or partially. Instead of manually creating a customer refund, you can generate it directly from the related customer invoice.

Go to Accounting -> Customers -> Customer Refund -> 

  • Customer
  • Destination Country
  • Invoice Date
    • By default will be the current date if no date is set.
  • Currency
  • Invoice Lines
    • Select the products for the invoice
      • Quantity
      • Unit Price
        • By default, it will be the sale price stated in the product.
      • Discount
        • You can define a discount by percentage for each item.
      • Taxes
        • If any, taxes apply. You can define the default tax in the Product.
  • Payment Terms
    • Payment Terms are define by Accounting module
  • Additional Information

  • Salesperson
  • Due Date
    • Last day of payment for the invoice.
  • Source Document
  • Reference/Description

To save the information, Click on  

Stages of Invoice:

  • Draft
    • Draft status is used when the user is encoding a new and unconfirmed refund
  • Open
    • From draft, click on 
    • When the refund is Validated, the refund will be in Open Stage. At this point, the refund will be waiting for payment.
    • Note: Once a refund is Validated, you cannot make any changes to the refund. The system is expecting the full amount to be receive eventually. If there is any changes to the amount, you will have to create a new invoice or refund.

    • Once the refund is validated, you can send the refund to your customer or make a print out of the invoice.
  • Paid
    • Once you have made your payment to your customer, you can click on  to register the payment made.
    • Customer
      • Auto complete with the refund customer
    • Paid Amount
      • By default it will be the full amount based on the current refund.
      • However, it is also possible to register partial payment.
      • When a partial payment is made, the refund remains open and the remaining amount is shown as the balance.
      • You can register another payment again till the full amount is fulfilled and the refund will be closed with status Paid.
    • Payment Method
      • Bank
      • Cash
    • Date
    • Payment Ref
    • Memo