How to use our issue tracker
How to use issue tracker
Activate your user account
See the project for your system
Please try to login, then click on "Projects" on the left panel. You should see this page and a kanban card for the system that you are involved in.
Depending on how much projects you are involved in, you may see more project cards.
Click on the "Issues" link in a card then see next section.
See issues you are involved in
These are the list of issues that you have access rights to discuss and involved in.
Click on any of the issue then see next section.
Posting a reply for discussion (1/2)
You may post a reply with regards to this issue for discussion in issue tracker. We strongly discourage discussion via email because the information becomes difficult to retrace and read over long thread of emails. With all discussion consolidated in issue tracker, anyone with the relevant access can read up on the historical discussions and get up to speed much faster and efficiently.
To post a reply, click on the [Send a message] link.
Posting a reply for discussion (2/2)
Type your reply in the text box provided then click on [Send].
You can also attach documents or images by clicking on [Attach a File].
Once you click [Send], other followers of this issue will receive an email
Notification email when someone else posts a reply
When another follower of an issue post a reply, you will receive a notification email containing the message and any attachments.
If you want to post a reply, simply click on the link located at the bottom right of the email and your internet browser will bring you to the issue ticket page.
Ok, so how do I create an issue ticket?
To create an issue ticket, simply send an email with the following details:
- Write a short and descriptive title for the issue as the email subject,
- then write a detailed description in the email body,
- and attach any screenshots or documents you wish to attach into the issue ticket.